Last updated: 17 September 2026

At Salt Gun Store, we want you to be happy with your purchase. If you change your mind about an order, or if there is a problem with a product, please contact us and we will do our best to resolve it quickly.

This Returns & Refund Policy applies to purchases made through saltgun.co.uk.

1. Your Right to Cancel

If you are a UK consumer purchasing online, you have the legal right to cancel your order within 14 days of receiving your goods, without having to give a reason.

Once you tell us that you wish to cancel, you normally have a further 14 days to return the goods to us.

You can tell us that you wish to cancel by contacting us using the contact details provided on our website. Please include your order number and the product(s) you wish to return.

2. Condition of Returned Products

For change-of-mind returns, products should be returned:

• Unused and in their original condition where reasonably possible.
• With all original accessories, components and packaging.
• In a condition that allows us to resell the product.

You are entitled to handle and inspect goods to the extent necessary to establish their nature, characteristics and functionality, similar to how you would be able to inspect an item in a shop.

If a product has been used or handled beyond what is reasonably necessary to inspect it, and this has reduced its value, we may make an appropriate deduction from the refund where permitted by law.

3. Faulty, Damaged or Incorrect Products

If your product arrives damaged, faulty, defective or different from what you ordered, please contact us as soon as possible.

Where a product is faulty or does not conform to the contract, your statutory consumer rights apply. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Please provide your order number and, where appropriate, photographs or other information showing the problem. This can help us resolve the issue more quickly.

Nothing in this policy affects your statutory rights.

4. How to Return an Item

To request a return, please contact us before sending the product back.

Please provide:

• Your name
• Order number
• The product you wish to return
• The reason for the return, if applicable
• Photographs or other evidence if the product is damaged or faulty

We will provide the appropriate return instructions.

Please package the item securely. We cannot accept responsibility for products that are lost or damaged while being returned if the customer has arranged the return themselves.

We recommend obtaining proof of postage and keeping it until your refund has been processed.

5. Return Postage

For a change-of-mind return, the customer is generally responsible for the cost of returning the goods to us, unless we have agreed otherwise.

If an item is faulty, damaged, incorrect or not as described, we will deal with the return in accordance with your statutory consumer rights and will not ask you to bear costs that we are legally required to cover.

6. Refunds

Once we receive your returned goods, we will inspect them where necessary and process any refund due.

For a statutory cancellation, we will issue the refund without undue delay and normally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, where applicable.

Refunds will normally be made using the same payment method used for the original purchase.

Where you cancel an online order within the statutory cancellation period, we will refund the cost of the standard delivery option originally paid for. If you selected a more expensive delivery service, we are not required to refund the additional cost above the standard delivery charge.

7. Exchanges

We do not guarantee direct exchanges for unwanted products.

If you would like a different product, colour or model, you may return the original item in accordance with this policy and place a new order.

If an item is faulty or incorrect, please contact us before placing a new order so that we can advise you on the appropriate solution.

8. Products That Cannot Be Returned

Certain products may be excluded from the statutory cancellation right where an applicable legal exception applies.

For example, this may include products that are personalised or made to your specifications, or sealed products that cannot be returned for health or hygiene reasons once unsealed.

Where an exception applies to a particular product, this will be made clear before or at the time of purchase.

These exceptions do not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.

9. Sale Items

Sale and promotional items have the same statutory consumer rights as full-price products.

A reduction in price does not remove your legal rights if a product is faulty, not as described or otherwise does not conform to the contract.

10. Items Damaged During Delivery

If your order arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as reasonably possible.

We will work with you to resolve the issue.

Please retain the original packaging until the matter has been resolved, where possible.

11. Products and Safety

Our salt guns and related products are intended for their stated purpose, including insect control. They should always be used responsibly and in accordance with the manufacturer's instructions.

Salt guns should never be aimed at people or animals, particularly at the face or eyes.

A return or refund request will not affect your statutory rights where a product is faulty or unsafe.

12. Our Legal Obligations

This policy is intended to operate alongside your rights under applicable UK consumer protection legislation.

Nothing in this policy limits or excludes any legal rights that cannot lawfully be excluded or restricted.

If any part of this policy conflicts with your statutory consumer rights, your statutory rights will take precedence.

13. Contact Us

If you would like to request a return, cancellation, refund or replacement, please contact us through saltgunstore@gmail.com.

Please include your order number wherever possible so that we can deal with your request efficiently.

We aim to make returns straightforward and to resolve customer issues fairly and promptly.